Free shipping for orders over RM500.00 for Outstation Delivery
Terms and Conditions

Welcome to EXTRA NATURAL! 

 

The general online Terms & Conditions of webstore shall apply exclusively to the agreements concluded by us in the version, which was valid at the time of the conclusion of a transactions between us and the customer. We shall (i) reserve the express right to make the necessary modification to the general terms; and (ii) oppose any regulations in opposition hereto. 

 

The respective current version of the general terms can be viewed under the keyword General online terms and conditions. During the ordering procedure, the customer will receive continuous options to inspect, print out or store the general terms. Upon conclusion of the transaction, the customer shall be deemed to accept the general terms. 

 

In the event, ordering procedures or any other matters requires verbal collateral agreement, it must be documented on a continuous data carrier, such as an email. All modifications to the general terms, including this clause, as well as agreements on deliver deadlines and dates, are also subject to our written confirmation. 

 

 

LEGAL INFORMATION 

 

The web site is owned & operated by Extra Natural Sdn Bhd (www.extranatural.com.my)

 

All content posted on the web site is copyrighted by Extra Natural Sdn Bhd

 

The web site in its entire, including all content and design featured, including images, pictures, artwork, graphics, photography, text, and the like, and all rights therein, including copyrights, trademarks and/or other intellectual property, are owned, controlled, or licensed by Extra Natural Sdn Bhd and its affiliates. 

 

 

USE OF THE WEB SITE 

 

The contents of the website and the website as a while are intended solely for your personal and non-commercial use. It is prohibited to use the website and/or any content posted therein for any purpose other than personal and non-commercial use without the written permission of Extra Natural Sdn Bhd. You are not allowed to reproduce, publicly display, modify, edit, adapt, distribute, sell, transmit or otherwise use any of the materials or content posted therein for any commercial purposes without authorisation from Extra Natural Sdn Bhd. Extra Natural Sdn Bhd grants a limited, non-exclusive, restricted, non-transferable, non-sub licensable, revocable license allowing you to electronically copy content displayed on the website for your personal and non-commercial use. All rights are reserved to Extra Natural Sdn Bhd. 

 

Notice: 

 

In practice of good faith, while using or visiting the website, you agree that you (i) will not access or use the website in any manner that could damage disable, impair or cause undue burden on the website, including its host, servers, network systems or other users; (ii) will not attempt to interfere physically, electronically, or in any way the operation of the website; (iii) will not transmit any computer virus, worm, spider, trojan horse, robot, or any other automated mechanism to access the website and/or its servers or systems; (iv) will not engage in flooding, spamming, mail-bombing, crashing or otherwise sending unsolicited email to us or any part associated with; (v) will not attempt to access data that is not intended for your use; (vi) will not attempt to log on to a server, network or account belonging to Extra Natural Sdn Bhd that you are not authorised to access; (vii) will not probe, scan or test the vulnerability of any system or network related in any way to the website under any circumstances without authorisation; (viii) will not harass in any manner or form on the website; (ix) will not impersonate any member of Extra Natural Sdn Bhd, employees of Extra Natural Sdn Bhd, host or representative of Extra Natural Sdn Bhd for any purpose; (x) will not perform any actions which is obscene, defamatory, threatening, invasive of privacy or actions may otherwise give rise to liability or violate any law; and (xi) will not use the website to solicit others to join or become members of any other commercial online service or organisation. 

 

 

OFFERS, ORDERS AND CONCLUSION OF TRANSACTION 

 

The presentation of products int he Online Store does not represent a legally binding offer to any party, but a non-binding online catalogue, We shall exercise fair judgement to determine whether an order will be accepted. In the event, the online order cannot be fulfilled by Extra Natural Sdn Bhd, the onus falls on us to notify the respective customer immediately by email & contact number provided by the customer. 

 

All products selected by the customer will be added into the "Cart" prior proceeding to the next phase with the options to verify the correctness of his/her order.  Prior concluding of their order, the customer is given a selection of payment options and make the necessary checking and/or amendment of their order again.  

 

Prior making a legally binding offer to conclude the transaction, the customer will have to accept the general terms. Upon conclusion of the order, the customer will receive an order confirmation by email, a means to notify the customer that the order was duly transmitted. Upon receiving confirmation the delivery of the merchandise is completed, the contract of purchase is legally completed. 

 

 

PRICING POLICY 

 

At Extra Natural Sdn Bhd, we are committed to offer product online, service and convenience at affordable prices. There will be some products selling at limited quantity at our discretion due to its seasonality & availability. 

 

 

PRICES & PAYMENTS 

 

The prices of the products is as per listing, however, the applicable final price payable is the total listed price during checkout. Optional discounting does not exist unless otherwise promoted. All additional costs, such as delivery charges shall be borne by the customer. 

 

The following payment modes are available: 


Credit Card: 

With this mode of payment, the customer will be directed to the relevant page to fill the required field, and at the same time of the online purchase the amount will be reserved on the customer's credit card. The credit cards will be actually debited parallel to preparing the delivery confirmation by email. Upon successful payment, the customer will be redirected back to the online store. Subsequently, the customer will receive an email confirmation from us. 

 

FPX: 

With this mode of payment, the customer will be directed to relevant internet banking page of the banking institutions selected.  The required security verification will be performed before effecting the payment to us. Upon successful payment, the customer will be redirected back to the online store. Subsequently, the customer will receive an email confirmation from us. 

 

Extra Natural sdn Bhd reserves the right to include/exclude certain modes of payment at discretion. 

 

 

DELIVERIES 

 

All products will be delivered to the shipping address provided by the customer registered in our database. In the event, delays or other disadvantages incurred due to incorrect information provided by the customer, Extra Natural Sdn Bhd should not be liable for those cost and liabilities associated with it. 

 

The estimated time of arrivals of your purchases may be reasonably affected and/or extended by various reasons, such as the weather, natural disasters, custom clearance authorities, and other uncontrollable factors which may render delivery extremely difficult ("Extreme Factors") on which Extra Natural Sdn Bhd, Extra Natural Sdn Bhd has no influence. Under such circumstances, Extra Natural Sdn Bhd shall notify the customer immediately via email registered in our database. In the case of a withdrawal by Extra Natural Sdn Bhd, the customer will be reimbursed the effected payments in the form of online bank transfer or any payment methods that is convenient for Extra Natural Sdn Bhd. 

 

Delivery charges may depend on the order quantity and delivery destination. The type of delivery will be chosen by Extra Natural Sdn Bhd in its own fair judgement. All items purchased will be delivered via cold truck (owned by Extra Natural Sdn Bhd or 3rd party logistic) or on-demand delivery provider such as Lalamove during business hours and working days. 

 

If an item cannot be delivered from our store, we shall not held liable for the performance of contract. In the case of non-deliverability due to Extreme Factors, the customer will be notified immediately and any payments in return shall be returned in the form of online bank transfer or any payment methods that is convenient for Extra Natural Sdn Bhd. 

 

Wrong Order or Missing Items, upon receipt of your order, if you discover that there are issues with your order (ie: wrong order, defective order, or missing items) please contact us at +6010-2160 698. In some cases, we may request for photographic proof and/or additional information to properly investigate the issue with your order. If we determine the order and/or goods you received are not of satisfactory condition or quality, we will compensate for your order or part of your order. 

 

 

RESERVATION OF TITLE 

 

All products shall remain as the property of Extra Natural Sdn Bhd until the customer has made full payment. 

 

 

THIRD PARTY LINKS 

 

To provide a better service and increase our value to customer, we at Extra Natural Sdn Bhd may have third-party websites to link to from its own website. Extra Natural Sdn Bhd declares that we do not have any influence on these design and contents and has no control over these linked sites, all of which have separate privacy, security, and data collection practices, independent of Extra Natural Sdn Bhd. We shall not be held any responsible for these contents, independent policies or actions. These linked sites are only for your convenience and there you access them at your own risk. 

 

You further agree that, Extra Natural Sdn Bhd takes no responsibility for third party advertisements posted on this website, nor does it take any responsibility for the good or services provided by these advertisers. 

 

Extra Natural Sdn Bhd is not responsible for the conduct, whether online or offline, of any user of the website. Extra Natural Sdn Bhd assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any user communication. Extra Natural Sdn Bhd is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or electronic players due to technical problems or traffic congestion on the internet or on any of the website or combination thereof, including any injury or damage to the users or to any person's computer related to or resulting from participation or downloading materials in connection with those website. 

 

Extra Natural Sdn Bhd hereby express disassociates from all contents of orders linked to third-party websites and does not make these its own, and advise visitors to beware of the risk of visiting them. 

 

 

COPYRIGHTTED MEDIAS 

 

All images, photographs and videos are copyrighted ("Copyrighted Medias"). The use of these Copyrighted Medias without express permission by us is prohibited. We reserve to assert all claims in accordance with the relevant copyright Act.  

 

Notice: 

We try to provide as accurately as possible the colours and description of the products displayed in the online store. However, please take note on the coloration of the product images presented in the online store are subject upon the respective settings of the customer's screen and monitor, the difference in settings may vary slightly from the colour of the actual product supplied. 

 

 

TYPOGRAPHICAL ERRORS 

 

We aim to provide the most accurate and reliable information at all time, despite cautionary effort, information may contain unintended typographical errors, or inaccuracies. Extra Natural Sdn Bhd reserve the rights to correct any errors, inaccuracies or omission and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We sincerely apologies for any inconveniences caused. 

 

Noticed: 

In the event where a product is listed at an incorrect price due to typographic error or systems error, Extra Natural Sdn Bhd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.  

 

Extra Natural Sdn Bhd shall have the rights to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. In the event there is a cancellation due to typographical errors by us, you will be refunded. 

 

 

DATA PROTECTION 

 

In data protection concerns during data processing, protective measures will be taken into account in accordance with the legal regulations. All information collected will be treated confidentially, including personal information, order information and transactions information handling. In principle, all personal data will be treated confidentially. These data requirements for handling transactions will be stored. 

 

Notice: 

Certain information may be collected and processed for our own marketing purposes. The onus is on the customer to notify us, in the event, they wish to oppose and/or revoke the use of, processing and/or transmission of his/her data for marketing purposes. Upon receipt of such request, we will take the necessary effort and will no longer use and process the data in question for marketing purposes. These may include the discontinuation of the sending of advertising material and/or no longer disseminate the data for marketing purposes, if requested. 

 

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

 

All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Extra Natural Sdn Bhd or otherwise disclosed, submitted or offered in connection with your use of this website (collectively, the "Comments") shall be and remain the property of Extra Natural Sdn Bhd. By submitting such comments by you, you agree that, (i) no comments submitted by you to the website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights (s); and (ii) no comments submitted by you to the website will be or contain obscene material, abusive or defamatory. You are and shall remain solely responsible for the content of any comments you make. 

 

Notice: 

Extra Natural Sdn Bhd may deliver notice to our customer by means of electronic mail registered with us. 

 

 

COPYRIGHT POLICY FOR THE WEBSITE 

 

We strictly against any action which includes posting, modifying, distributing, transmitting, reproducing, publicly display or use in any way any copyrighted material, trademarks, or other proprietary material or information belonging to any third party without obtaining the prior written consent of the owner the rights in and to such proprietary material or information. Extra Natural Sdn Bhd have the rights to terminate the privileges of any user of the website or member who infringes the copyright rights of others upon receipt of prompt notification by the copyright owner or the copyright owner's legal agent. 

 

 

LIMITATION OF LIABILITY 

 

As a visitor to and a user of the website, you agree that your access will be subject to the general terms set forth and that access is undertaken at your own risk. Extra Natural shall not be liable for damages of any kind related to your use of or inability to access the website. In no even shall Extra Natural be liable to you or any third party for any incidental, special, punitive, consequential or indirect damages or monetary losses from your use of the services, even if Extra Natural Sdn bhd has been advised or the possibility of such damages. Notwithstanding anything to the contrary contained herein, Extra Natural Sdn Bhd liability to you for any cause whatsoever, will at all times be limited to the amount paid, if any, by you to Extra Natural Sdn Bhd for products purchased. 

 

Extra Natural Sdn Bhd will not be responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email due to technical problems or traffic congestion on the internet or on any of the website or combination thereof, including any injury or damage to users or to any person's computer related to or resulting from participation or downloading materials in connection with the website. Under no circumstances shall Extra Natural Sdn Bhd be responsible for any loss or damage, including personal injury or death, resulting from use of the website, from any content posted on or through the website, or from the conduct of any users of the website, whether online or offline. 

 

YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. 

 

 

INDEMNIFICATION 

 

By continuing the use of this website, you agree to indemnify, defend, and hold harmless of Extra Natural Sdn Bhd, its officers, directors, employees, agents, licensor and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal and attorney's fees, resulting from any violation of these General Terms or any activity related to your account (including negligent or wrongful conduct) by you or any third-party accessing the website using your internet account. 

 

 

RISK AND PROPERTY OF THE GOODS 

 

  • Risk and damage or loss of the goods shall pass to the buyer at the time of delivery or if the buyer wrongfully fails to take delivery of the goods, the time when Extra Natural Sdn bhd has arranged delivery of the goods. 
  • Notwithstanding delivery and the passing of risk in the goods or any other provision of these conditions the property in the goods shall not pass to the buyer until Extra Natural has received in cash or cleared funds payment in full of the price of the goods and all other goods agreed to be sold by Extra Natural Sdn Bhd to the buyer for which payment is then due. 
  • Until such time as the property in the goods passes to the buyer, the buyer shall hold the goods as Extra Natural Sdn Bhd's fiduciary agent and shall keep the goods separate from those of the buyer. 
  • The buyer agrees with Extra Natural Sdn Bhd that the buyer shall immediately notify Extra Natural Sdn Bhd of any matter from time to time affecting Extra Natural Sdn Bhd's tittle to the goods and the buyer shall provide Extra Natural Sdn Bhd with any information relating to the goods as Extra Natural Sdn Bhd may require from time to time. 
  • Until such time as the property in the goods passes to the buyer (and provided the goods are still in existence and have not been resold) Extra Natural Sdn Bhd shall be entitled at any time to demand the buyer to deliver up the goods to Extra Natural Sdn Bhd and in the event of non-compliance Extra Natural Sdn Bhd reserve the rights to take legal action against the buyer for the delivery up the goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the buyer. 
  • The buyer shall indemnify Extra Natural Sdn Bhd against all loss, damages ,costs, expenses and legal fees incurred by the buyer in connection with the assertion and enforcement of Extra Natural Sdn Bhd's rights under this condition.  

 

 

FORCE MAJEURE 

 

Extra Natural Sdn Bhd shall not be liable to the buyer or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of Extra Natural Sdn Bhd's obligation if the delay or failure was due to any cause beyond Extra Natural Sdn Bhd's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Extra Natural Sdn Bhd's reasonable control: 

 

  • Act of God, explosion, flood, tempest, fire or accident;
  • War or threat or war, sabotage, insurrection civil disturbance or requisition; 
  • Acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority; 
  • Import or export regulations or embargoes; 
  • Interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of Extra Natural Sdn Bhd or a third party);
  • Interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
  • Power failure or breakdown in machinery. 

 

Upon the happening of any one of the events set out mentioned above, Extra Natural Sdn Bhd may at its option: -

  • Fully or partially suspend delivery/performance while such event or circumstances continues;
  • Terminate any affected contract with immediate effect by written notice to the buyer and Extra Natural Sdn Bhd shall not liable for any loss or damage suffered by the buyer as a result thereof. 

 

 

NOTICES 

 

Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed, if to Extra Natural Sdn Bhd, to its principal place of business and if to the buyer, to the address stipulated in the relevant offer to purchase. 

 

 

TERMINATION 


The General Terms are applicable to you upon accessing the website and/or completing the registration or shopping process. Extra Natural Sdn Bhd reserve the rights to terminate these General Terms, or any of them, without notice at any time for any reason. Provisions relating to copyrighted medias, limitation of liability/disclaimers, indemnification and miscellaneous terms, shall survive any termination.